Frequently asked questions

Choose a package or service and send us a request with your dates, travellers and budget. A consultant checks availability and sends you a written quotation. Your trip is booked only after you accept the quotation and our team confirms it in writing.

No. A request is an enquiry, not a reservation. You receive a reference number so you can follow up, and our team contacts you with options. Nothing is reserved until we confirm the booking with you in writing.

We aim to reply within one working day. Our office hours are Monday to Saturday, 8:30 to 18:00 East Africa Time.

No. Package prices are indicative "from" prices. The final price depends on your dates, availability, the number of travellers and supplier rates, and is confirmed in your quotation.

Yes. Use any WhatsApp button on the website to start a chat with our team, or message +256 774 497 295. You can also use the enquiry forms, call or email us.

No. We check fares and availability with airlines and authorised suppliers after you send your request, then send you the options. A fare is guaranteed only once the ticket is issued.

Your departure and destination cities, travel dates, whether the trip is one-way or return, the number of travellers and your preferred travel class. Names exactly as they appear in each passport are needed when we book.

No. We help you prepare and review your application, but visa decisions are made only by the relevant embassy or immigration authority. No agency can guarantee approval.

Always check the official website of the embassy, consulate or immigration authority of the country you plan to visit. Requirements, fees and processing times change, and the official source takes priority over any guidance we give.

It depends on the country and visa type. Commonly requested documents include a passport valid for at least six months, recent photographs, proof of funds, accommodation or invitation details and a flight reservation. We give you a checklist for your specific application.

No. Admission and scholarship decisions are made by the institutions and scholarship providers. We help you find suitable options and prepare complete applications.

We can help you compare study destinations and courses, prepare your application documents, keep track of deadlines and prepare your student visa application.

We do not take payments on this website. Payment details and deadlines are included in your written quotation, and our team confirms them with you directly.

Cancellation conditions depend on the airlines, hotels and other suppliers in your booking, and are stated in your quotation before you pay. See our Refund and Cancellation Policy for details.